Refund policy

RETURN & REFUND POLICY

Because each prayer letter is made to order and may include personalized details selected by the customer, all sales are final once an order enters preparation or production.

Cancellations
If you need to cancel your order, please get in touch with us as soon as possible. If your order has not yet entered preparation or production, we may be able to cancel it and issue a refund. Once preparation has begun, cancellations cannot be guaranteed.

Personalized Orders
Please carefully review all names, spelling, personalization details, prayer selection, and shipping information before submitting your order. We are not responsible for errors in information provided by the customer.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery with your order number and a photo of the item. We will review the issue and, when appropriate, provide a replacement or refund.

Shipping Issues
We are not responsible for delays caused by the shipping carrier. If an order is returned because an incorrect or incomplete shipping address was provided at checkout, additional shipping charges may apply to resend the order.

Questions about your order can be sent to hello@aletterforyoushop.com.